Privacy Policy

Last Modified: October 28th, 2023

Overview

At Remoty, Inc. we are deeply committed to the protection of your data privacy. This privacy policy is applicable to your use of AI Sidekick, our innovative product designed to facilitate team analytics within Slack.

When is your information collected?

While you use AI Sidekick, we gather specific data generated through your interactions with the service, which includes:
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1. Daily Q&A
2. Standup notes
3. Your conversations with AI Sidekick
4. The accompanying metadata

Additionally, we also gather data from other sources you decide to integrate with AI Sidekick, such as project management tools, daily utility tools, and other software platforms used by your team.

How is your information used?

The information we collect is primarily used to provide, maintain and enhance our services, including the actionable insights generated by AI Sidekick.

We also utilize this data to comprehend better how our users interact with AI Sidekick, thereby enabling us to improve our services and tailor them according to user needs and preferences.

How is your information shared?

In order to present you with high-grade insights and analytics, we share your team’s data with our trusted partners, such as OpenAI, Google, and other companies using large language models (LLMs) like GPT4 or Bard. These partners aid us in performing analytics and drawing insights from the data shared with AI Sidekick. It is essential to note that the shared data is anonymized and aggregated, ensuring it cannot be used to personally identify any of your team members.

We may also share your data, including data collected from third-party services that you choose to integrate with AI Sidekick, with our trusted partners. These partners help us run analytics and generate insights.

Any data we receive from your integrated tools will be handled in the same manner, anonymized and aggregated, ensuring personal identification is not possible. These third-party services have their own privacy policies and terms of use, which govern their handling of your data before it is shared with us. We strongly recommend reviewing these policies prior to enabling any integrations with AI Sidekick.

Data Retention Policy

Purpose of Data Collection
We collect personal data for specified, explicit, and legitimate purposes. These purposes include, but are not limited to:
‍User Identification and Authentication: To create and manage your account, and to verify your identity for security purposes.
‍Service Provision: To provide, maintain, and improve the services we offer.
‍Communication: To communicate with you about updates, promotions, and customer service inquiries.
‍Legal Obligations: To comply with legal requirements and assist law enforcement.
‍Analytics and Improvement: To understand how you use our service and to help us improve user experience.We do not use your personal data for any purposes other than those for which it was collected, unless we obtain your explicit consent or are required by law to do so.
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Data Retention Period
We retain your personal data only for as long as is necessary for the purposes for which it was collected and processed. The retention period varies depending on the type of data and the reason for its collection. Specifically:
‍Account Information: Retained for the duration of your active account and for a period of 12 months after account deactivation to allow for account reactivation.
‍Transaction Records: Retained for a period of 5 years to comply with tax and accounting requirements.
‍Communication Records: Retained for a period of 24 months for customer service purposes.
‍Analytical Data: Retained for a period of 36 months for internal analysis and research.After the retention period has expired, we will securely delete or anonymize your personal data, unless legal obligations or a court order require otherwise.

User Data Access, Deletion, and Transfer

Data Access
If you would like to access the personal data we have collected about you, you can submit a request to our Data Protection Officer at support@remoty.dev.
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Data Deletion
If you wish to delete your personal data from our systems, please send a request to support@remoty.dev. We will process your request and delete your data within 30 days, unless we are legally obligated to retain it. Please note that deletion of your data may result in the termination of your account and any associated services.
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Data Transfer
If you would like to transfer your personal data to another service provider, you can submit a request to support@remoty.dev.

How do we secure your information?

We implement rigorous security measures to shield your data from unauthorized access, disclosure, alteration, or destruction. However, we must acknowledge that no system can guarantee absolute security. Should a security breach occur, we will notify you as promptly as possible.

Updates to our Privacy Policy

From time to time, we may update this privacy policy. If we introduce any material changes, we will inform you by revising the effective date at the top of this policy and, in certain cases, we may provide additional notice, such as via an email notification.

Complaints

Our App contains links to other websites. Any information you provide on those sites is provided directly to the owner of that site and you should therefore, read their own privacy policies.This privacy policy is only applicable to our App.

How we use your information?

Please note that AI Sidekick stores your email address to notify you about any changes to your account or subscription. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website and use our services. Remoty acts as a data processor and uses personal information to improve the quality of the services offered. Below are the specific purposes for which we use the information we collect about you:
1. To process your request and commands. If needed to serve you better, our employees will be able to look at your conversation data.
2. To personalize your experience by delivering the type of content and product offerings in which you are most interested.
3. To allow us to better service you in responding to your customer service requests.
4. To send periodic emails regarding your usage, analytics and to communicate best practices and follow up with them after correspondence (live chat, email or phone inquiries)
5. To use the information, you provide in our communications with you to respond to your inquiries, comments, disputes.
6. To contact you regarding any operational issues or problems with the App
7. For research and development purposes in order to make our services smarter, faster, secure, integrated, and more useful to you
8. To communicate with you about the services to send transactional communications via email and within the services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.
9. To market, promote and drive engagement with the services by sending promotional communications that may be of specific interest to you, including by email and by displaying Remoty’s ads on other companies' websites and applications, as well as on platforms like Facebook and Google.
10. To resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve our services.
11. To verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of service policies for safety and security purposes
12. To protect our legitimate business interests and legal rights, if needed we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

If you have any queries about this privacy policy or our data practices, please feel free to contact us at support@remoty.dev.

By using AI Sidekick, you signify your agreement to the terms of this privacy policy. If you do not agree with these terms, please refrain from using the service.